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My WiFi isn't working, what should I do?

If you are experiencing WiFi disruptions or lack of internet service, please follow the basic troubleshooting steps below:

1. Please ensure the modem is powered on. The green lights next to "broadband" should be flashing.

2. Confirm your modem is plugged in, and ensure the cables/wires are firmly connected.

3. Restart the modem by unplugging the cord from the back of the box. Keep unplugged for 10 seconds, and then gently plug the wire back in.

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