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During Your Stay
During Your Stay
Something is broken in my unit. How can I report a damage item to be fixed?
We're sorry to hear that you are experiencing an issue in your unit Our team is here to help and will work to get things resolved as quickly as possible!
How do I report an emergency issue in my Roamia?
If you’re experiencing a maintenance emergency in your Roamia house or apartment—such as issues with heating or AC, a water leak, flooding, power outages, pest concerns, or if you’re locked out...
How can I extend my stay?
To request an extension for your stay, please contact our Guest experience Team directly..
Does Roamia provide daily housekeeping?
Roamia does not provide daily housekeeping during your stay. Your cleaning fee covers...
How do I request a late check-out?
To request a late check-out, please contact our Guest Experience Team directly..
Can I mail myself a package?
Unlike traditional hotels, Roamia properties—whether houses or apartments—do not have a staffed front desk and are unable to accept packages or mail deliveries directly.
Where can I throw my trash out?
Trash disposal locations and rules vary by property. To find specific details for your stay, please open your Guest App and access the Guidebook section.
Can I have food deliverd to my Roamia?
Yes! Roamia guests are welcome to order food from any food delivery service. However, to ensure security and maintain a safe community, we kindly ask that you...
My Roamia wasn't clean when I arrive!
At Roamia, we take cleanliness very seriously and strive to provide a spotless space for every guest. If you arrive and find that your unit does not meet our high standards, please let us know right away—we’re here to help!
What kind of coffee maker will be in my Roamia?
Each Roamia is equipped with a coffee maker for your convenience. However, the specific model or type may vary based on the property. Most of our locations feature traditional drip coffee makers, while some may be stocked with K-cup-compatible machines...
How do I operate the heat or AC in my Roamia?
Each Roamia property is unique, and heating and cooling options may vary. To find specific details for your stay...
My WIFI isn't working, what should I do?
If you’re experiencing Wi-Fi disruptions or a loss of internet service, please try the following troubleshooting steps...
How do I access the WiFi?
To find your Wi-Fi network name and password, please log in to your Guest App and navigate to the Guidebook section.
Why did I receive a noise alert?
At Roamia, we prioritize the safety and comfort of our guests, neighbors, and partners. To help maintain a peaceful environment and ensure compliance with our community standards, each unit is equipped with noise sensors that monitor sound levels.
what if someone is parked in my spot?
If you arrive and find that another vehicle is occupying your designated parking space, please contact our Guest Experience Team immediately so we can work with the property to resolve the issue as quickly as possible...
How can I modify my reservation?
We understand that plans can change, and we're happy to assist with modifications to your reservation.
Can I have visitors during my stay?
Yes, visitors are welcome at Roamia properties! However, to ensure a safe and enjoyable experience for all guests, we ask that you follow these guidelines:
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