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Before Your Stay
Before Your Stay
How do I complete the Roamia Pre-arrival Checklist?
To ensure a smooth and secure stay, Roamia requires all guests to complete a Pre-Arrival Checklist before check-in. This process is designed to verify your identity, confirm guest details, and secure your reservation.
Why is a background check required in order to check in?
At Roamia, safety is our top priority. To ensure a secure and trusted environment for all guests and neighbors, we require identity verification and a background screening before check-in...
How many people are allowed in my Roamia?
Roamia welcomes guests of all ages! Maximum occupancy varies by property type and unit size. Children under two years old do not count toward the total guest count, but anyone two years or older is considered an additional guest...
what is there to do in the city I'll be staying in?
We're thrilled to have you stay with Roamia! Our team wants to ensure that you have an unforgettable experience in the city you're visiting. We are putting together a list of our favorite activities and places to visit to help you make the most of your time here!
Where do I store my luggage
Roamia does not provide luggage storage at most of our properties. However, please reach out to our team for more information and we will be happy to assist you with finding suitable storage options...
Troubleshooting the Roamia Guest App: "Login Issue" or "App Not Responding" Error
If you're having trouble accessing your reservation through the Roamia Guest App powered by Lodgify, follow these troubleshooting steps to resolve the issue...
Damage waiver And Authorization Hold
When booking a stay with Roamia, we require a damage deposit as a precautionary measure. This deposit serves as a safeguard against potential damages, losses, or incidental expenses that may arise during your stay.
How do I register my vehicle for parking?
Roamia provides parking at many of our properties, but availability and requirements may vary by location. If your reservation includes parking, you will have the opportunity to register your vehicle when completing your Roamia Pre-Arrival Checklist.
What is the address for my Roamia?
We’re excited to welcome you! Roamia operates across the country, and the exact address of your reservation is available in your Roamia Guest App.
How Roamia keeps your personal information safe?
At Roamia, your safety and security are our top priorities. As part of the booking process, all guests are required to submit a valid government-issued ID and a selfie for identity verification...
Can I bring my service animal or emotional support animal (ESA)?
At Roamia, we welcome guests from all backgrounds and understand that some may require the assistance of a service animal or emotional support animal (ESA) during their stay.
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