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Before Your Stay
Before Your Stay
How do I complete the Roamia Pre-arrival Checklist?
Roamia wants to ensure the safety and security of our guests and residents. To help us do this, and to save you time, we've created a Pre-Arrival Checklist th...
Why is a background check required in order to check in?
Safety is fundamental to Roamia. Guests are required to submit
a valid government ID and a left, center, and right-facing selfie for identity verification and fra...
How many people are allowed in my Roamia?
OccupancyRoamia welcomes guests of all ages! Maximum occupancy will vary per property and unit size. Guests younger than two years old do not count toward the tot...
what is there to do in the city I'll be staying in?
We are so excited to be hosting you! Our team wants you to have a wonderful time exploring the city that you're staying in. We are working to put together o...
Where do I store my luggage
Roamia does not offer luggage storage at most of our properties. If you are a guest staying at Roamia Magnificent Mile in Chiago, please reach out to our team for m...
Troubleshooting the Virtual Front Desk: "Reservation Not found" Error Message
Occasionally, our guests have reported a "token expired" or "Reservation Not Found" error message when attempting to log in to their Virtual...
Damage waiver And Authorization Hold
Why do I have to pay a damage hold/waiver?When you reserve a stay with Roamia, we require a damage deposit as a form of assurance. This deposit acts as a safeguar...
How do I register my vehicle for parking?
We are pleased that many of our Roamia locations offer parking during your stay. You will have the opportunity to add your vehicle info while you fill out your Ro...
What is the address for my Roamia?
We're looking forward to hosting you! We have Roamia locations all throughout the country. To find the exact address of your Roamia reservation, please log in t...
How Roamia keeps your personal information safe?
How Roamia keeps your personal information safeSafety is fundamental to Roamia. Guests must submit a valid government ID and a selfie to complete their booking. Thi...
Can I bring my service animal or emotional support animal (ESA)?
At Roamia, we welcome guests from everywhere, and we know that some guests may need a service or support animal when staying with us. We're more than happy to...
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